Basic Service Management by England Rob
Author:England, Rob [England, Rob]
Language: eng
Format: mobi
Publisher: Two Hills
Published: 2011-08-26T16:00:00+00:00
4) Design a service delivery system
Determine the features and capacity of the system so as to be able to deliver customer value, with both the required cost and quality of operations:
Ï people all trained and enthused
Ï roles and jobs defined
Ï facilities, infrastructure and technology (machines, software, vehicles, buildings, plant), their layout, and staff to manage and operate and maintain it
Ï a value chain (or network): suppliers, resellers and other partners collaborating to produce…
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